So often in business, employees (and sometimes even customers) see things that managers simply do not: they see ways to improve. They see changes that can be made to policies, procedures, and practices that can increase the business’ bottom line, improve the customer experience, or maximize efficiency in operations. The challenge that employees may…
DetailsI had the honor and privilege of attending my college reunion this past weekend. For me, attending Mount Holyoke College all those years ago was a dream come true. I grew up in a middle class family that didn’t have a lot of money, so attending a four-year liberal arts college seemed like an insurmountable…
DetailsI was recently featured in an Entrepreneur Magazine article, you can read it here:
In all my years in business, the answer that I hear most often when I ask customers why they have chosen to do business with a specific company is “responsiveness.” However, most of the time when I tell this to my clients, they smile and say, “I am responsive.” For some reason, this is a…
DetailsCool Hand Luke has always been one of my favorite movies. And one of my favorite lines is, “What we got here is a failure to communicate”. Now certainly the movie took that failure to an extreme –with long-term disastrous results for Paul Newman’s character. What we want to avoid is having the same failure…
DetailsThe winter of 2013-2014 will surely be remembered as a difficult one, particularly by the residents of Atlanta and the surrounding area; on more than one occasion the whole city came to a standstill due to the lack of planning and infrastructure to handle the wintery conditions. People had to abandon their cars on the…
DetailsThis week, my husband and I again frequented a local casual dining restaurant. After a busy day, we decided it would be easiest to go out since no meal had been planned. So off we went in search of a quick, adequate meal. We stopped in at our local Beef O’Bradys, which we visit with…
DetailsRecently, after an exhausting day of work, my husband and I realized that neither of us had the energy or the desire to prepare dinner that night. Seeing the opportunity to relax, spend some time together and invest in each other, we hopped in the car and drove off for an impromptu evening out. On…
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